Privacy Policy
Effective Date: August 11, 2025
COMPASS, DRE #01527235
Your trust is our most valuable asset. Just as we protect your financial interests in every transaction, we protect your personal information with equal diligence, discretion, and strategic care.
This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website (robertsong.com) or our services.
1. Information We Collect
Contact Information – Name, email, phone number, and details you provide via forms, consultations, or subscriptions.
Property Information – Addresses, photos, and details when requesting a market analysis or selling inquiry.
Client Intake Details – Information shared during consultation to build a tailored strategy.
Information Collected Automatically
Log Data – IP address, browser type/version, pages visited, and date/time of visit
Cookies & Tracking Technologies – Improve user experience, deliver tailored marketing, and analyze site performance. (Note: You can block cookies, but some functions may be limited.)
2. How We Use Your Information
We use collected information to:
Respond to inquiries and deliver tailored advisory services.
Provide property analyses, insights, and updates (if opted in).
Build targeted marketing campaigns for your property.
Improve website functionality and user experience.
Meet legal and regulatory requirements.
We do not sell your personal information to third parties.
3. Information Sharing
We may share your data only with:
Trusted Vendors & Providers – e.g., photographers, stagers, escrow companies (for your transaction).
Marketing Platforms – e.g., Google Ads (for relevant campaigns).
Legal or Regulatory Authorities – When required by law or to protect rights and safety.
All partners are required to safeguard your information.
4. Security & Infrastructure
Our website is hosted on a secure, enterprise-grade platform with:
Industry-certified security (ISO 27001, SOC 2 Type II).
Full SSL encryption for all site traffic.
Resilient multi-zone hosting & redundancy.
DDoS protection & bot filtering.
Modern, security-conscious architecture.
Privacy-first analytics (no personal data collected).
Role-based access controls for sensitive systems.
5. Your Rights (CCPA & CPRA – California Residents)
California residents have the right to:
Know what personal information we collect and how it’s used.
Request a copy of personal information.
Request deletion of personal data (subject to legal obligations).
Opt out of sale/sharing of data (we do not sell information).
Receive equal service & pricing regardless of privacy rights exercised.
